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USA Water Polo Case Study
USA Water Polo revolutionize member experience with Sport:80 partnership
The Challenge
Former platform negatively impacting customer service
When USA Water Polo approached us, it became clear that they needed a Platform with an easy-to-use and efficient rostering system for their tournaments and leagues. While their former membership and events platform supported rostering, it was difficult to use for members, negatively impacting customer service, and creating additional workload for their coaches and teams.
5x
quicker roster registrations
300+
tournaments processed per year
1000s
of rosters processed with ease
The Solution
Bespoke, slick, and efficient rostering
The rostering functionality was highlighted as a critical business function for USA Water Polo, and to deliver a solution which met their specific needs, we completely rebuilt our Platform’s capabilities. As a result, the tool is now on offer to any of the other NGBs using our technology. The implementation of this feature represented the key starting point for USA Water Polo but is just part of a long-term project to transform their digital capabilities.
USAWP & the Sport:80 Platform in a nutshell
- Bespoke Rostering Tool
- Membership Registration
- US Center for SafeSport Training
- Background Screening
- Certifications and Education
- Athlete Verification, Transfers and Sponsors
- Waivers & Code of Conduct
- Club and State Association Services
- Event Sanctioning and Online Registration
- Email Marketing
- Data Reporting and Visualisation
- Online Payments
- Financial Management
“The new system is not only far easier to use but takes half as long to operate. It makes it a lot easier on us and a lot easier for the end user. Overall, you’re looking at potentially hours of time saved for some of our clubs.
“Sport:80 have taken the time to get a good grasp of our organization and get into the nitty-gritty of what we need to work well. It required a lot of custom functionality, but now I’m really happy with where we are.”
Director of Events at USA Water Polo
The Result
A partnership that benefits everyone
As a result of our partnership with USA Water Polo, the NGB’s members now save significant time on roster registration, making life significantly easier for coaches and teams. The collaboration has allowed us to adapt our technology to suit the specific needs of USA Water Polo’s community, which sets the stage for future enhancements and benefits not only USA Water Polo but also the broader Sport:80 community. Regular meetings ensure ongoing development and support for USA Water Polo's digital services, and as a result, the partnership continues to thrive.
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