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Customer Support Center

Increase Member Satisfaction Through a Centralized Support Hub

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Join over 70 NGBs using Sport:80 to support and communicate with their communities.

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A Comprehensive, Personalized Knowledge Hub

Empowering Members with a Rich Knowledge Repository

The freedom to create a comprehensive library of helpful resources, support articles, FAQs, and ‘how-to’ guides helps you equip members with the solutions they need, as they need them. Reduce the burden on your support staff, enhance member satisfaction, and streamline your member support process. 

Real-Time Support and Direct Channel Communication

Seamless Support Through Real-Time Ticketing

Streamline customer support, boost member engagement and strengthen your member relationships with real-time, direct channel support tickets. Using our Platform, members are able to submit support tickets directly to your staff enabling personalized, rapid responses to address queries or concerns. Similarly, your organization can submit technical queries directly to the Sport:80 team for quick, efficient technical support should you need it.

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Actionable Data Insights for Continuous Improvement

Data-Driven Support Enhancements

Access actionable data insights to improve your member support through personalized dashboards. Gain powerful insight into member satisfaction, trends and member behaviour to help inform the development of your support services. Plus, comprehensive audit logs ensure transparency and accountability.

Discover Sport:80's Support Center Functionality

Comprehensive Support Center Features

The Sport:80 Platform simplifies customer support. From effortless ticket tracking to seamless, real-time communication and active data analysis, we provide comprehensive solutions, all within an integrated support center. 

  • Create support resources and FAQs
  • User-friendly helpdesk
  • Support ticketing system 
  • Real-time response and resolution 
  • Active data dashboards 
  • Access to the Sport:80 technical support team
  • Detailed audit log for engagement tracking and analytics

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Explore more features

More than just customer support software, the Sport:80 Platform helps you say goodbye to cumbersome paperwork and disconnected systems. With our cutting-edge cloud-based software, you can finally concentrate on what matters most - propelling your organization forward and achieving victory on the winner's podium.

Event Registration

Facilitate online entry to all of your organization's competitions, camps, trips, courses, training sessions and social events to ensure a smooth and seamless experience for members and build community within your sport.

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Certification Management

Allow members to record and review their certifications while you sell places for your courses, and administer and manage a variety of certifications, licences and awards.

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Data Management & Reporting

Take advantage of powerful data management and reporting features that allow you to manage, segregate and analyze all of the data your organization collects.

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Governance & Compliance

Access a host of tools that make managing governance and compliance reporting robust, simple and efficient.

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Case Studies

USA Track & Field revolutionize digital services through Sport:80 partnership

The NGB approached us to deliver a technology solution that would deliver services to its 120,000+ members while also supporting business-critical operations.

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Discover what Sport:80 can do for you

Arrange your live, personalized demonstration to find out how we can help your sports organization flourish.

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