Case Study: Wales Netball and Sport:80

Wales Netball approached us after their old membership system began to show signs of failing. Not only was it hampering the organisation with inefficiencies, but their staff were having to commit more and more time to repetitive manual administration which was preventing them from driving their organisation forwards.

Laura Milford, Head of Operations at Wales Netball, worked with us closely to find a solution.

“I can still feel the pain from the old system - it was very clunky and outdated. For example, it was too easy for our members to produce duplicate profiles which would cause us extreme difficulty when performing an audit.”

A transformative system delivered in record time

We knew that we could deliver a new system for Wales Netball, to help them efficiently transform their online services with a wide variety of administration tools to manage their members, data, reporting, events, finance, email communications, and other areas.

Not only did we help develop a new membership system for them, but we delivered extensive consultations to get into the detail of the organisation’s requirements and test it’s functionality to ensure that it operated exactly as desired.

“The transition was made to be very simple and the Sport:80 onboarding team gave us so much support during the process, which made it really smooth. We were asked exactly what we wanted and needed, and they worked alongside us to ensure we got it. 

“Everyone at Sport:80 has been super professional and easy to work with, and we’ve really enjoyed working with them.”

Greater involvement by staff and throughout communities

The introduction of Sport:80’s technology has lightened the load on Wales Netball’s staff team and has also seen a significant increase in the number of participants engaging with the platform.

“It’s had an impact for our entire organisation’s staff because there’s more involvement now. Rather than the system administration being the responsibility of just one person, everybody is able to take ownership of their own sections and necessary functions.

“We've had so many people within our network celebrate the move from our old system to the Sport:80 system. The member journey – all the way from creating a profile to using features like squad payments – is now so simple.”

Importantly, the organisation is witnessing a notable decrease in system administration issues having to be addressed by their team.

“Previously we would have endless queries filling our email inboxes about small administration tasks like password resets or difficulties logging in, which accounted for approximately 70% of the queries we received – particularly at the beginning of the season. Now it maybe accounts for 5%.”

While other membership systems may be able to deliver solutions in short periods of time, we at Sport:80 also pride ourselves on working closely with our clients to ensure their exact needs are met, and they end up with easy-to-use and easy-to-implement software.