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Wales Netball Case Study
Sport:80 and Wales Netball join forces to make life easier for participants at all levels
The Challenge
Overcoming clunky systems
Wales Netball faced issues with an ageing membership system which was causing significant organisational inefficiencies and unnecessary time-consuming manual administration tasks. Staff members were becoming increasingly burdened by repetitive admin work, hindering the NGB’s progress and their ability to focus time and resources on important areas of their organisation.
93%
fewer minor admin queries
100s
of hours of time saved
3
months to deliver MVP
The Solution
A transformative system delivered in record time
Working closely with the team at Wales Netball, we delivered a transformative membership system that streamlined the NGB’s online services. Our team provided extensive consultations to understand Wales Netball's unique requirements and ensure the system's functionality aligned with their needs. The Platform we developed for the NGB offers a range of administrative tools to manage members, data, reporting, events, finance, email communications, and more.
Wales Netball & the Sport:80 Platform in a nutshell
- New Membership System
- Background Screening
- Certifications and Education
- Athlete Verification, Transfers and Sponsors
- Waivers & Code of Conduct
- Club Services
- Event Sanctioning and Online Registration
- Email Marketing
- Data Reporting and Visualisation
- Online Payments
- Financial Management
- Comprehensive Administrative Tools
“The transition was made to be very simple and the Sport:80 onboarding team gave us so much support during the process, which made it really smooth. We were asked exactly what we wanted and needed, and they worked alongside us to ensure we got it.
“We've had so many people within our network celebrate the move from our old system to the Sport:80 system. The member journey – all the way from creating a profile to using features like squad payments – is now so simple.”
Head of Operations at Wales Netball
The Results
Greater involvement by staff and throughout communities
Sport:80's technology significantly lightened the workload for Wales Netball's staff and led to a notable increase in participant engagement. The new system empowered staff members to take ownership of their sections and functions, spreading out administrative responsibilities. Additionally, Wales Netball experienced a substantial reduction in system administration issues, freeing their team from handling hundreds of queries related to tasks such as password resets and login difficulties.
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